Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our services, you acknowledge and consent to our use of cookies as described in this policy, which complies with UK data protection regulations and gaming industry standards.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us enhance your gaming experience, maintain security, and provide personalised services. Cookies enable essential functionality such as account authentication, game preferences, and session management across our gaming platform.
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration |
| Essential Cookies | Enable core functionality including login, security, and transaction processing | Session or up to 1 year |
| Functional Cookies | Remember your preferences, language settings, and gaming history | Up to 2 years |
| Analytical Cookies | Help us understand website usage and improve our services | Up to 2 years |
| Marketing Cookies | Deliver targeted promotions and track advertising effectiveness | Up to 1 year |
3. Essential Cookies
These cookies are strictly necessary for our gaming platform to function properly. They enable critical features such as secure login, account verification, deposit and withdrawal processes, and fraud prevention. Without these cookies, we cannot provide our gaming services safely or effectively. Essential cookies also ensure compliance with UK gambling regulations and age verification requirements.
4. Performance and Analytics Cookies
We use performance cookies to collect anonymous information about how visitors interact with our gaming platform. This data helps us identify popular games, optimise loading times, and improve overall user experience. Analytics cookies track metrics such as page views, session duration, and technical performance to ensure our services meet player expectations.
5. Functionality Cookies
Functionality cookies enhance your gaming experience by remembering your preferences and settings. These include your preferred language, currency selection, game favourites, and display options. They also store information about your gaming patterns to provide personalised recommendations and maintain continuity across different sessions on our platform.
6. Marketing and Advertising Cookies
Marketing cookies help us deliver relevant promotional content and measure the effectiveness of our advertising campaigns. They track your interests and gaming behaviour to present suitable bonus offers, tournament invitations, and promotional materials. These cookies also prevent the same advertisement from being shown repeatedly and help us understand which marketing channels are most effective.
7. Third-Party Cookies
Our platform may use third-party cookies from trusted partners including payment processors, game providers, and analytics services. These partners may set cookies to provide their services effectively, such as processing transactions, delivering games, or providing customer support functionality. We carefully select partners who comply with UK data protection standards.
8. Cookie Management and Control
- Access your account settings to modify cookie preferences
- Use browser settings to block or delete specific cookies
- Contact our support team for assistance with cookie management
- Opt out of non-essential cookies while maintaining core functionality
9. Browser-Specific Cookie Settings
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
10. Mobile Device Cookie Management
Mobile users can manage cookies through their device browser settings or our mobile application preferences. iOS users should access Safari settings, while Android users can modify Chrome browser preferences. Our mobile app also provides in-app cookie management options accessible through the settings menu within your account dashboard.
11. Data Retention and Security
Cookie data is retained for periods specified in our table above, after which it is automatically deleted or anonymised. We implement robust security measures to protect cookie information from unauthorised access, including encryption and secure transmission protocols. All cookie handling complies with UK GDPR requirements and gambling commission guidelines.
12. Policy Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our services, legal requirements, or technology improvements. We will notify users of significant changes through our website or account notifications. For questions about our cookie practices, data handling, or to exercise your privacy rights under UK law, please contact our data protection team through the support channels provided on our website.